Handle Difficult Conversations with Confidence
Brought to you by
MediConf UK Ltd
Online course
25th Apr 2024
FREE
2 hrs cpd
This course is no longer available to book as it already started on 25/Apr/2024
Have you ever been in a situation at work where it felt like you were going around in circles with no resolution? Ever been trapped in an uncomfortable conversation which feels like it will never end? This session will help you find effective resolutions to workplace conflict with staff, colleagues and patients. You’ll leave the session with an individual plan and framework for managing difficult conversations and have more confidence to have the conversation rather than avoiding it.
The session will include:
What are difficult conversations and what makes them difficult?
Strategies to achieve a win-win outcome
Preparing for the conversation?
Planning a structured approach to deliver your message
Using listening, questioning, feedback and empathy
In preparation for the session: Have the “preparing for a difficult conversation’ template available to be used during the session. The other handout - challenging your thinking - will act as a useful aide memoire that you can use following the session.
What are difficult conversations and what makes them difficult?
Strategies to achieve a win-win outcome
Preparing for the conversation?
Planning a structured approach to deliver your message
Using listening, questioning, feedback and empathy
In preparation for the session: Have the “preparing for a difficult conversation’ template available to be used during the session. The other handout - challenging your thinking - will act as a useful aide memoire that you can use following the session.
Course images
Agenda
25
Apr
Session 1
14:00 - 15:00
25
Apr
Break and Promotional Presentation
15:00 - 15:25
25
Apr
Session 2
15:25 - 16:00
25
Apr
Webinar Ends
16:00 - 16:00
Speakers
Tracy Ellis
Tracy Ellis is a leadership coach and experienced leadership trainer
She previously spent 15 years as a Lecturer in the Business School at Salford University, worked as a HR Professional at Salford Royal Hospital and the Greater Manchester Ambulance Service and as a GP Practice Manager.
For the past 15 years she has worked in Leadership Development roles in 2 universities as well as running her own consultancy.
She is a Fellow of the Higher Education Academy, ILM Authorised Trainer, Co
She previously spent 15 years as a Lecturer in the Business School at Salford University, worked as a HR Professional at Salford Royal Hospital and the Greater Manchester Ambulance Service and as a GP Practice Manager.
For the past 15 years she has worked in Leadership Development roles in 2 universities as well as running her own consultancy.
She is a Fellow of the Higher Education Academy, ILM Authorised Trainer, Co
Additional information
General Practice (GP)
Consultant
FIRST5 GP Group
Foundation Year Doctor
General Practitioner (Locum)
General Practitioner (Partner)
General Practitioner (Salaried)
GP Registrar
Medical Student
Pharmacist
Physician Assistant
Specialist Registrar
Specialist Trainee Doctor
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